Refund policy

PEGGY ROAD RETURNS POLICY

Updated 14th October 2026

We want you to love your Peggy Road purchase! If something isn't quite right, we're here to help.

Please read the relevant returns policy below, as our swimwear returns policy differs from our policy for all other items.

Please note: If your item is faulty, damaged or incorrectly described, please contact us and we'll be happy to help. Your rights under Australian Consumer Law still apply to all purchases, including sale and clearance items.

Returns and Exchanges – Non-Swimwear Items

We want you to love your Peggy Road purchase! If you've ordered the wrong size or your item isn't quite right, we're happy to help.

We offer returns and exchanges within 21 days of receiving your order. You can request an exchange for a different size or product, store credit, a gift card or a refund to your original payment method.

To be eligible for a return or exchange:

  • Please contact Peggy Road within 21 days of receiving your order.

  • Items must be unworn, unwashed and in their original condition, with tags attached and original packaging included where reasonably possible.

  • Items must have no visible signs of wear or use, including marks, stains or odours.

  • Once your return is approved, please send the item back within the timeframe provided by our team.

Customers are responsible for return postage for size exchanges, product exchanges and other eligible returns.

Once we receive your item, we'll inspect it to ensure it meets our return conditions. If approved, we'll help arrange your requested exchange, store credit or refund.

Sale and clearance items

We accept returns and exchanges on sale items discounted by less than 30%. We do not accept returns or exchanges on clearance items marked at 30% off or more.

These exclusions do not affect your rights under Australian Consumer Law if an item is faulty, damaged or incorrectly described.

Faulty or incorrect items

If you receive a faulty, damaged or incorrectly described item, please contact hello@peggyroad.com so we can help. Your rights under Australian Consumer Law apply to all purchases, including sale and clearance items.

RETURNS POLICY FOR SWIMWEAR ITEMS

Updated 14 October 2026

We understand that buying swimwear online can be tricky, and we want you to feel confident finding your perfect fit! 🤎

If you've ordered the wrong size or your swimwear isn't quite right, we're happy to help.

We offer returns and exchanges within 14 days of receiving your order. You can request an exchange for a different size, a different product, store credit or a refund to your original payment method. Our store credit does not expire.

Conditions for Swimwear Returns and Exchanges

To be eligible for a return or exchange:

  • Return request: Please email hello@peggyroad.com within 14 days of receiving your order, including your order number and the item you'd like to return or exchange.

  • Trying on swimwear: All swimwear must be tried on with underwear on. Please do not remove the protective hygiene strip.

  • Protective hygiene strip: The protective hygiene strip must remain intact for a return or exchange due to sizing or change of preference.

  • Original condition: Items must be unworn, unwashed and in the same condition as when received, with all original tags attached and original packaging included where reasonably possible.

  • No signs of wear: Items must have no visible signs of wear or use, including marks, stains or odours.

  • Return timeframe: Once your return has been approved, please send the item back within the timeframe provided by our team.

  • Inspection: All returned swimwear will be inspected to ensure it meets our return conditions. We'll notify you once your return has been assessed.

Please note that change-of-mind returns or exchanges may be declined if the protective hygiene strip has been removed or the swimwear shows signs of wear or use.

Return Postage

Customers are responsible for the cost of return postage for size exchanges, exchanges for a different product, store credit and refunds requested because of sizing or change of preference.

If a refund is approved for a change-of-mind return, the original outbound postage cost will not be refunded.

Sale and Clearance Swimwear

  • Clearance items: We do not accept change-of-mind returns or exchanges on swimwear marked at 30% off or more.

  • Sale items: We accept returns and exchanges on swimwear discounted by less than 30%, provided the items meet the conditions outlined above.

These exclusions apply only to change-of-mind returns and exchanges and do not affect your rights under Australian Consumer Law.

Faulty or Incorrect Items

If you receive faulty, damaged or incorrectly described swimwear, please contact us at hello@peggyroad.com, and we'll be happy to help.

Please note that while our usual returns policy applies to sale and clearance items, we're committed to helping resolve any issues with faulty or incorrect items.

How to Request a Return or Exchange

To get started, email hello@peggyroad.com with:

  • Your order number

  • The date you received your order

  • The item you'd like to return or exchange

  • Your preferred size or replacement product, if applicable

  • Whether you'd prefer an exchange, store credit or refund

Please contact us before sending anything back so we can guide you through the process.

Thank you for shopping with Peggy Road. We really appreciate your support! 🤎